Peace of mind
Return & Refund Policy
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
7 days to return
Returns can be requested within 7 days of receiving your order.
Unused & original packaging
Items must be unused, unworn and returned in their original condition and packaging.
48 hours if damaged
If an item arrives damaged or incorrect, contact us within 48 hours with photographs.
Conditions
- Customized, made-to-order and personalized products are not eligible for return or refund unless received damaged or defective.
- Once the returned item is received and inspected, eligible refunds are processed to the original payment method.
- Shipping charges, customs duties and taxes are non-refundable unless the return is due to our error.
- Refund processing times vary depending on your payment provider.
Our commitment
The NOUR Promise
We stand behind the quality and authenticity of every product we offer, and strive to ensure a seamless shopping experience for our customers worldwide. To start a return, contact us with your order number.
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